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# Privacy Policy for Sazi Tours and Travels Ltd., we value your privacy. This document outlines how we collect, use, and protect your personal information. We commit to ensuring that your privacy is safeguarded. By using our services, you agree to the following privacy policy.## Information Collection

1. **Personal Information**: We collect personal information that you provide when you book our services. This includes your name, contact details, and travel preferences.
2. **Payment Data**: We collect payment data to process your transactions. This includes credit card details and billing information.
3. **Communication Data**: We keep records of our communications with you. This includes emails, messages, and calls related to your bookings and inquiries.
4. **Travel Information**: We gather data related to your travel plans. This includes flight details, accommodation preferences, and itinerary information.
5. **Technology Data**: We collect information from your devices when you visit our website. This includes IP addresses, browser type, and browsing behavior.
6. **Third-party Data**: We may receive information from third-party services that you connect with our platform. This includes social media accounts and travel partners.
7. **Feedback and Reviews**: We gather feedback and reviews you provide about our services to improve our offerings and customer satisfaction.

## Use of Information

1. **Service Provision**: We use your personal information to book travel services and manage your reservations effectively.
2. **Payment Processing**: We use payment data to process transactions securely for your bookings.
3. **Customer Support**: We use communication data to assist you with your inquiries and to provide customer support.
4. **Personalization**: We use travel information to tailor our services based on your preferences and to enhance your travel experience.
5. **Marketing**: With your consent, we may use your contact information to send you promotional offers and updates about our services.
6. **Improvement and Analysis**: We use technology data to analyze website traffic and improve our digital offerings.
7. **Compliance**: We use your information to comply with legal requirements and to prevent fraud or misuse of our services.

## Protection of InformationWe implement stringent security measures to protect your data. This includes encryption, access controls, and regular security audits. We commit to safeguarding your information from unauthorized access, alteration, or disclosure.## Data SharingWe do not sell your personal information. We may share data with trusted partners and service providers to fulfill your booking requests. This includes airlines, hotels, and payment processors. We ensure these partners follow strict confidentiality agreements.## Retention of InformationWe retain your information only for as long as necessary to provide our services and for legal purposes. When your data is no longer needed, we securely dispose of it.## Your RightsYou have the right to access, correct, or delete your personal information. You can also opt out of marketing communications at any time. Please contact us to exercise these rights.## Changes to this PolicyWe may update this policy from time to time. Any changes will be posted on our website. Your continued use of our services constitutes your acceptance of the updated policy.## ConclusionIf you have any questions about this privacy policy or how we handle your personal information, please reach out to us. We are committed to protecting your privacy and ensuring that your travel experience is safe and enjoyable with Sazi Tours and Travels Ltd.Thank you for trusting us with your travel needs.

Cancellation & Refund Policy 

1. How to request cancellation

All cancellation requests must be submitted in writing (by email or contact form) by the person who booked the tour.

The date on which we receive your written request will be considered the official “cancellation date.”

2. Cancellation charges (per person / per booking)

Time before tour start    Cancellation fee / refund policy
60 or more days before departure    Deposit only / small admin fee (e.g. 5–10% of total cost)
59–45 days before departure    15–20% of total tour cost
44–30 days before departure    25–30% of total tour cost
29–15 days before departure    50% of total tour cost
14–8 days before departure    75% of total tour cost
7 days or less before departure, or “no-show”    No refund (100% cancellation fee)

3. Special conditions

If third-party services are involved (e.g. hotels, special-season bookings, festivals, visa-related bookings), their own cancellation policies may apply in addition, and you may be liable for those charges.

Once the tour has commenced (or if you leave mid-tour), no refund will be provided for unused services (hotels, transport, meals, sightseeing etc.).

If cancellation is due to “force majeure” events (natural disasters, political unrest, flight cancellations, etc.), the company reserves the right to either offer a refund (after deducting non-recoverable costs) or to reschedule the tour.

4. Refund processing

Refund (if any) will be processed to the original payment method (bank transfer or card) within 15–30 days of confirmation of cancellation.

Bank/transaction charges (if any) will be borne by the customer.

5. Booking confirmation and deposit

A non-refundable deposit (e.g. 10% of total cost or a fixed amount) will be required to confirm booking.

Final payment must be made at least 21–30 days before departure — if not received, booking may be automatically cancelled (with deposit forfeited).